FAQ
General Information
What is Herbalmode?
What is Herbalmode?
Herbalmode is an official Herbalife product distributor offering high-quality nutrition, wellness, and skincare essentials. Our mission is to provide trusted Herbalife formulations that support a healthier, more balanced lifestyle.
Are your products authentic?
Are your products authentic?
Yes. All products sold on Herbalmode are 100% authentic Herbalife items sourced directly through authorised distribution channels.
Who can use Herbalife products?
Who can use Herbalife products?
Herbalife products are suitable for most adults looking to improve their nutrition, energy, wellness, fitness performance, or skincare routine. If you have a medical condition or are pregnant/breastfeeding, consult your healthcare provider first.
Ingredients and Sourcing
Are Herbalife products safe?
Are Herbalife products safe?
Yes. Herbalife follows strict global quality standards and rigorous testing throughout the manufacturing process to ensure product safety and efficacy.
Are your products gluten-free?
Are your products gluten-free?
Many Herbalife products are gluten-free, but not all. You can check the “Ingredients” section on each product page for details.
Do your products contain any allergens?
Do your products contain any allergens?
Some products may contain ingredients like soy, milk, or nuts depending on the formulation. Always review the ingredient list on the product page to confirm suitability.
Are Herbalife products plant-based or vegan?
Are Herbalife products plant-based or vegan?
We offer several vegan and vegetarian options, such as Tri Blend Select and Vegan Protein Drink Mix. You can explore all plant-based items in our Vegan & Vegetarian collection.
Orders, Shipping & Delivery
How long does shipping take?
How long does shipping take?
Delivery times vary depending on your location and chosen shipping method.
- UK Orders: Typically 2–4 business days
- International Orders: Varies by region
Do you offer free shipping?
Do you offer free shipping?
Yes, we offer free shipping when your order meets the minimum threshold specified at checkout. Promotions may vary by market.
Can I track my order?
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking link via email so you can follow your delivery.
Returns and Refunds
What is your return policy?
What is your return policy?
Unopened and unused products can be returned within 30 days of delivery. Please visit our Returns Policy page for detailed instructions
What if my order arrives damaged?
What if my order arrives damaged?
If your order is damaged or incorrect, contact our support team with your order number and photos. We will arrange a replacement or refund.
Using Herbalife Products
Do I need to follow a specific program?
Do I need to follow a specific program?
No. You can use individual Herbalife products or follow structured plans such as weight management, sports performance, digestive health, or wellness routines.
Can I get personalised product recommendations?
Can I get personalised product recommendations?
Yes. Try our Take the Quiz experience to find the best Herbalife products tailored to your lifestyle and health goals.